Below are answers to the most commonly asked questions you may have when buying items from our store or about UniqueSource. If we do not address your needs in any of the answers below, you can reach out to us through our contact form.
Return Policy
Standard items delivered by UniqueSource in error will be accepted as returns for no cost to the client. Contact UniqueSource for return instructions.
Items damaged in shipping will be replaced or returned to UniqueSource at no cost to the purchaser. Proof of damage must be noted on the Bill of Lading and must be reported to UniqueSource within 5 days of receipt. Contact UniqueSource for return/replacement instructions
Shipment shortages should be reported to UniqueSource within 5 days.
Customers can request a return for any standard item within 15 days of receipt of goods by contacting products@uniquesource.com. All returns must be approved by UniqueSource in order to receive a refund or return credit. Non-authorized returns will not be accepted, or eligible for a refund or return credit. Authorized returns will include a mutually agreed upon return destination and must be returned in original condition for a refund or return credit to be issued. Customer is responsible for all return shipping charges. In some cases, a restocking fee may be applied and will be disclosed in the return approval process. Restocking fees do not apply to Commonwealth of Pennsylvania customers.
All items produced by UniqueSource provide a full material and workmanship warranty for up to one year from the production date. Please contact UniqueSource for any warranty requests.
Items designated as a “Special Order Product” may not be returned under any circumstances and no return credit is available for such purchases.
Office Supplies
To purchase UniqueSource office supplies, refer to the CoPA office supply vendor, as our products are stocked and distributed through the official Office Supply contract program.
CoPA Contract Indicator
Items on the CoPA contract are indicated with a CWOPA Contract checkmark in the product description.
Custom Quotes
To order a custom item, click HERE to complete our form.
Custom Artwork
For items that require custom artwork, please submit (file type) to products@uniquesource.com